FAQs

Vaccination Requirements

Prior to boarding and/or grooming, all cats must have valid proof of vaccination on file for Feline Distemper (FVRCP) and Rabies from a licensed veterinarian.  If your cats are expired and your veterinarian can't get you in on time, Hamlett Spay and Neuter Clinic is a low-cost option that offers walk-in hours for vaccinations on certain days/time blocks-- Call them at 719-475-1800 for specifics.

 

To provide proof of vaccinations from any licensed veterinarian, you or your vet's office staff may email us the official documentation (info@catagoniacathotel.com), fax it to us (719-425-2593), or upload the file to the pet's profile prior to boarding (please inform us you've done so). It may also be presented at check-in.  If your veterinarian assesses that your kitty is too elderly for vaccinations, please have them email us directly with a signed waiver letter (info@catagoniacathotel.com). We cannot accept "personal preference not to vaccinate" as a valid waiver reason.   

 

Deposit Requirements

A deposit of 50% of the boarding stay must be paid upon any reservation acceptance. Deposits will be collected automatically using a card on file. If you choose not to save a card on file, you may call us at 719-602-6081 to provide payment. Reservations cannot be made without a paid deposit. **Please note for multi-cat reservations** the system treats each reservation individually (even if they're sharing a room), so you will see separate deposit amounts for each cat. 

 

How We Accept Reservations

If we receive a reservation request less than one week from the first day of your cat's stay, our staff will accept AND confirm the reservation as long as we have room.  For requests received MORE than one week out, our staff will accept the reservation (provided we have room of course) and then follow up with an email asking for your confirmation around one week prior to the start date to keep the reservation.    

 

We recommend calling first to confirm availability before attempting to book online around the holidays. If we do not have space in the room size you've requested, we will place your cat in the next size up/down and inform you of the change. You can also request to be placed on a waitlist for your originally requested room size. In the case we do not have ANY space available, you'll be placed on a waitlist. 

Cancellations

For NON-holiday reservations... 

  • There is a $15 cancellation fee for all cancellations.  
  • Non-holiday cancellations with less than 48 hours notice will be subject to a $25 cancellation fee. 
  • Deposits are non-refundable for no-shows and same-day cancellations, regardless of the reason. 

For HOLIDAY stays...

  • All holiday cancellations will be subject to a $50 cancellation fee. 
  • Holiday cancellations with less than 96 hours notice will forfeit the entire deposit.  

What are the "holidays"?  If any one of your reservation's days includes the following dates, holiday cancellation standards apply: 

  • Thanksgiving:  19-25 November 
  • Christmas / New Year's:  Dec 22 to Jan 4

Medications & Insulin

We can administer all medications for a fee (see Pricing tab) however,  prescription meds must be properly labeled with the pharmacy sticker displaying the cat's name, guardian name, prescribing veterinarian name, medication name and dosage instructions.  

 

Guardians of diabetic cats are required to mark syringes with the proper dosage using a permanent marker or piece of colored tape with arrow pointing to the correct line. 

Fleas & Ear Mites

In consideration of our other guests, we require that your cat arrives at the hotel flea and mite free. We will treat for fleas and ear mites if we notice any sign, which will incur a $25 fee.  If you have any concerns, please treat at least 48 hours prior to checking into Catagonia.  

Food

Because it's so important not to subject any pet to a sudden diet change, we ask that each cat arrives with enough food to last them their entire stay.  You can provide detailed feeding instructions in the customer portal under each animal's tab, and yes, we'll take the time to mix in wet food etc. if that's what he/she is used to!  If we run out of owner provided food however, there will be a $2 charge per feeding (per cat) of facility provided food.   

 

While it is common for stressed kitties to eat less than they normally do at home, some cats may react by eating MORE than they normally would.  Please plan accordingly and bring more than enough food. 

Military Discount

We offer 10% off boarding (retail and all grooming services excluded) to members (and dependents) currently serving on Active Duty, Reserve or Guard, as well as 20-year Retirees who can present a valid CAC or Retiree ID Card. The military discount does not apply to IRR, parents of military members or boyfriends/girlfriends of military members, and the cat must belong to the qualifying military member for the discount to apply.  


Health Status Requirements

All cats must be believed by their humans to be symptom free at the time of check in, and not to have had exposure to any communicable diseases within a 30-day period prior to check-in.  These diseases include, but are not limited to, rabies and upper respiratory infection (URI).  Some common symptoms of URI are sneezing, cough, nasal discharge, ocular discharge, gagging, fever and/or loss of or decreased appetite.   

 

If your cat is found to have any of the above symptoms, they may be put in isolation so to protect against the spread of disease in the facility, and may be transported to the veterinarian on file at owner's expense.  We go to great lengths to prevent the spread of illnesses in the facility (scrubs, gloves, shoe covers etc), so the Isolation Fee is $7 per day that we are required to take those measures.  

What to Bring

Required: 

  • Enough food for kitty's entire stay.  If it's a long term stay, you can always order food online and have it shipped to the Hotel.  
  • Litter box and litter for stays of 2 nights or less. 

Recommended:  

  • Kitty's favorite bedding from home (smells like home = good!)
  • A shirt worn by kitty's favorite human 
  • Toys (try to avoid tiny toys as they often get swatted outside their room under the door)
  • Treats 

Not Recommended:  

  • Large cat trees unless you're booked in a Grande or Purrsidential Suite. 
  • Large area rugs

Long Term Discounts

We offer negotiable discounts and even price matching (accommodations must be comparable) for stays of 30 consecutive days or longer. Factors for negotiable boarding rates include the number of cats, which size room you prefer, medication charges and how long the stay will be. The agreed upon rate is all inclusive and therefore cannot be combined with any other offers or discounts.  

Last day Charges

We charge reserved days similar to a human hotel where you would not be charged anything for the last day unless you check out after noon.  Check outs after 12pm will incur a $15 afternoon check out fee.

Holiday Hours

We will be closed to the public for cat drop off and pick up every Thanksgiving Day, Christmas Day and New Year's Day however, we will have expanded hours (8am-7pm) on the weekends before and after both Thanksgiving and Christmas.  


Hours of Operation

Pick ups and drop offs for boarding will be by appointment only between the following hours:  

 

Monday - Friday:  7:00am - 6:00pm

Saturday - Sunday:  8:00am - 11:00am and 5:00pm - 7:00pm 

***Hours on the weekends after Thanksgiving and Christmas will be expanded to 8am-7pm for your convenience***

 

Grooming appointments are available during our posted hours M-F, but also on weekends even during "closed" hours. Please call to make your appointment. 

 

*We typically only answer phones during our posted business hours. If it is a weekend when we are here but not open, we will not answer the phones.  Please leave a voicemail for time sensitive matters and we will call you back ASAP.