FAQs

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Vaccination Requirements

Prior to boarding, all cats must have valid proof of vaccination on file for Feline Distemper (FVRCP) and Rabies from a licensed veterinarian.  The veterinarian's receipt or printout may be emailed to us (info@catagoniacathotel.com), faxed to us (719-425-2593), uploaded to the pet's profile prior to boarding (please inform us you've done so), or it may be presented at check-in.  Cats without proof of vaccinations cannot be accepted. 

 

Deposit Requirements

A deposit of 50% of the boarding stay must be paid within 7 days of your reservation being accepted. You may either pay the deposit online, or call 719-602-6081 to provide credit card payment.  **Please note for multi-cat reservations** the system treats each reservation individually (even if they're sharing a room), so you will see a separate deposit email for each cat. 

 

How We Accept Reservations

If we receive a reservation request less than one week from the first day of your cat's stay, our staff will accept AND confirm the reservation as long as we have room AND the deposit has been paid.  For requests received MORE than one week out, our staff will accept the reservation once the deposit has been paid (provided we have room of course), then expect an email or phone confirmation one week prior to the start date to keep the reservation.    

 

We recommend calling first to confirm availability before booking around the holidays. 

Cancellations

For ALL reservations... 

  • There will be a $10 or 5% cancellation fee (whichever is greater) for refunds of deposits for any reason at any time. 
  • Deposits are non-refundable for no-shows and same-day cancellations, regardless of the reason.  
  • Non-holiday cancellations with less than 48 hours notice will be subject to a $25 or $5% cancellation fee (whichever is greater).

For holiday stays...

  • All holiday cancellations will be subject to a $50 cancellation fee. 
  • Holiday cancellations with less than 96 hours notice will forfeit the entire deposit.  

What are the "holidays"?  If any one of your reservation's days includes the following dates, holiday cancellation standards apply: 

  • Christmas / New Year's:  Dec 20, 2016 to Jan 2, 2017 
  • MLK Day:  13-16 Jan 2017 
  • President's Day:  17-20 Feb 2017 
  • Memorial Day:  26-29 May 2017
  • Independence Day:  1-4 July 2017 
  • Labor Day:  1-4 September 2017 
  • Columbus Day:  6-9 October 2017 
  • Veterans Day:  10-13 November 2017 
  • Thanksgiving:  20-27 November 2017
  • Christmas/New Year's:  20 December 2017 - 2 January 2018

 

Fleas & Ear Mites

In consideration of our other guests, we require that your cat arrives at the hotel flea and mite free. We will treat for fleas and ear mites if we notice any sign, which will incur a $25 fee.  If you have any concerns, please treat at least 48 hours prior to checking into Catagonia.  

Food

Because it's so important not to subject any pet to a sudden diet change, we ask that each cat arrives with enough food to last them their entire stay.  You can provide detailed feeding instructions in the customer portal under each animal's tab, and yes, we'll take the time to mix in wet food etc. if that's what he/she is used to!  If we run out of owner provided food however, there will be a $2 charge per feeding (per cat) of facility provided food.   

 

While it is common for stressed kitties to eat less than they normally do at home, some cats may react by eating MORE than they normally would.  Please plan accordingly and bring more than enough food. 

Military Discount

We offer 10% off boarding (retail and all services excluded) to members (and dependents) currently serving on Active Duty, Reserve or Guard, as well as 20-year Retirees who can present a valid CAC or Retiree ID Card.  The military discount does not apply to IRR, parents of military members or boyfriends/girlfriends of military members, and the cat must belong to the qualifying military member for the discount to apply.  


Health Status Requirements

All cats must be believed by their humans to be symptom free at the time of check in, and not to have had exposure to any communicable diseases within a 30-day period prior to check-in.  These diseases include, but are not limited to, rabies and upper respiratory infection (URI).  Some common symptoms of URI are sneezing, cough, nasal discharge, ocular discharge, gagging, fever and/or loss of or decreased appetite.   

 

If your cat is found to have any of the above symptoms, they may be put in isolation so to protect against the spread of disease in the facility, and may be transported to the veterinarian on file at owner's expense.  We go to great lengths to prevent the spread of illnesses in the facility (scrubs, gloves, shoe covers or shoe bleach baths etc), so the Isolation Fee is $7 per day that we are required to take those measures.  

What to Bring

Required: 

  • Enough food for kitty's entire stay.  If it's a long term stay, you can always order food online and have it shipped to the Hotel.  
  • Litter box and litter for stays of 2 nights or less. 

Recommended:  

  • Kitty's favorite bedding from home (smells like home = good!)
  • A shirt worn by kitty's favorite human 
  • Toys (try to avoid tiny toys as they often get swatted outside their room under the door)
  • Treats 

Not Recommended:  

  • Large cat trees unless you're booked in a Grande or Purrsidential Suite. 
  • Large area rugs

Long Term Discounts

We offer negotiable discounts for stays of 30 consecutive days or longer.  Factors include the number of cats, which size room you prefer, and how long the stay will be.  The agreed upon rate is all inclusive and therefore cannot be combined with any other offers or discounts.  

Last day Charges

We charge reserved days similar to a human hotel where you would not be charged anything for the last day unless you check out after noon.  Check outs after 12pm will incur a $15 late check out fee.

Facility Closures

We will be closed to the public for cat drop off and pick up every Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year's Day.  Yes we will be in to clean, feed and care for the kitties on those days, but in consideration of our staff's dedication to work on everyone else's day off, we will not take appointments or walk ins for pick up/drop off for those 6 days out of the year.   

 


Hours of Operation

Pick ups and drop offs will be by appointment only between the following hours:  

 

Monday - Friday:  7:00am - 6:00pm

Saturday:  8:00am - 11:00am 

Sunday:  5:00pm - 8pm 

 

*We answer phones and return voicemails/emails only during our posted business hours, even on weekends.  

*Please note there will be a minimum $15 fee per cat for any pick up or drop off that goes past our posted business hours.  

 

 

Catagonia Cat Hotel, Ltd. 

4703 Centennial Blvd. Colorado Springs, CO 80919

(719) 602-6081

info@catagoniacathotel.com

eFax: (719) 425-2593

 

Pick-up and drop off hours by appointment only:

M - F:  7am - 6pm

Sat: 8am - 11am

Sun: 5pm - 8pm 

 

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