FAQs

Vaccination Requirements

All cats must be current on Feline Distemper (FVRCP) and Rabies vaccinations to be boarded or groomed. Cats that are more than 6 months expired on FVRCP must have received their latest vaccinations AT LEAST 72 hrs PRIOR to checking in. Even if your cat is indoor-only, the same standards (and veterinarian-recommended core vaccines) apply. Learn more about the contagious and sometimes deadly viruses that simple and affordable 1-year/3-year vaccinations can help to prevent here:  https://tinyurl.com/vet-cornell-edu-felinevaccines.  If it is your personal preference not to vaccinate your cats, we cannot accept them for boarding or grooming.

 

Vaccines expire every 1-3 years, depending on what version of the vaccine your vet last administered to your cat. If your cats are expired and your veterinarian can't get you in on time, Hamlett Spay and Neuter Clinic is a low-cost option that offers walk-in hours for vaccinations on certain days/time blocks-- Call them at 719-475-1800 for specifics.

 

To provide proof of vaccinations from any licensed veterinarian, your vet's office staff may email us the official documentation (info@catagoniacathotel.com) or fax it to us (719-425-2593).  As a reminder, if it is your personal preference not to vaccinate your cats, unfortunately we cannot accept them for boarding or grooming. 

 

Deposit Requirements

A non-refundable $25 deposit must be paid to make a reservation (Holiday reservations are $50, see below for dates). Deposits will be collected automatically using a card on file. If you choose not to save a card on file, you may call us at 719-602-6081 to provide payment. Reservations cannot be made without a paid deposit. **Please note for multi-room reservations, a separate deposit will be required for each room. Multiple cats sharing the same room will just require one deposit. 

 

What are the "holidays"?  If any one night of your reservation includes the following dates, the $50 holiday deposit will apply: 

  • Thanksgiving 2019:  18-24 November 
  • Christmas / New Year's 2019:  Dec 22 to Jan 4

How We Accept Reservations

If we receive a reservation request less than one week from the first day of your cat's stay, our staff will accept AND confirm the reservation as long as we have room.  For requests received MORE than one week out, our staff will accept the reservation (provided we have room of course) and then follow up with an email asking for your confirmation of the dates/times around one week prior to the start date. The reservation is considered booked in either case, and cancellation fees apply in either case. 

 

We recommend calling first to confirm availability before attempting to book online during the summer and around the holidays. If we do not have space in the room size you've requested, we will place your cat in the next size up/down and inform you of the change. You can also request to be placed on a waitlist for your originally requested room size. In the case we do not have ANY space available, you'll be placed on a waitlist. 

Cancellations

Boarding:

  • All boarding deposits are non-refundable for cancellations, regardless of the reason.

Grooming:

  • All grooming cancellations are subject to a minimum $15 cancellation fee. Cancellations or reschedules with less than 24 hours notice, no-shows or cats arriving to appointments without proof of valid vaccinations may be charged the full amount of the scheduled service. 

 

Medications & Insulin

We can administer all medications for a fee (see Pricing tab) however,  prescription meds must be properly labeled with the pharmacy sticker displaying the cat's name, guardian name, prescribing veterinarian name, medication name and dosage instructions.  

 

Guardians of diabetic cats are required to mark syringes with the proper dosage using a permanent marker or piece of colored tape with arrow pointing to the correct line.

Fleas & Ear Mites

In consideration of our other guests, we require that your cat arrives at the hotel flea and mite free. We will treat for fleas and ear mites if we notice any sign, which will incur a $25 fee.  If you have any concerns, please treat at least 48 hours prior to checking into Catagonia.  

Food

Because it's so important not to subject any pet to a sudden diet change, we ask that each cat arrives with enough food to last them their entire stay.  You can provide detailed feeding instructions in the customer portal under each animal's tab, and yes, we'll take the time to mix in wet food etc. if that's what he/she is used to!  If we run out of owner provided food however, there will be a $2 charge per feeding (per cat) of facility provided food.   

 

While it is common for stressed kitties to eat less than they normally do at home, some cats may react by eating MORE than they normally would.  Please plan accordingly and bring more than enough food. 

Military Discount

We offer 10% off boarding (retail and all grooming services excluded) to members (and dependents) currently serving on Active Duty, Reserve or Guard, as well as 20-year Retirees who can present a valid CAC or Retiree ID Card. The military discount does not apply to IRR, cadets, parents of military members or boyfriends/girlfriends of military members, government civilians or contractors, and the cat must belong to the qualifying military member for the discount to apply.  


Health Status Requirements

All cats must be believed by their humans to be symptom free at the time of check in, and not to have had exposure to any communicable diseases within a 30-day period prior to check-in.  These diseases include, but are not limited to, rabies and upper respiratory infection (URI).  Some common symptoms of URI are sneezing, cough, nasal discharge, ocular discharge, gagging, fever and/or loss of or decreased appetite.   

 

If your cat is found to have any of the above symptoms, they may be put in isolation so to protect against the spread of disease in the facility, and may be transported to the veterinarian on file at owner's expense.  We go to great lengths to prevent the spread of illnesses in the facility, so the Isolation Fee is $7 per day that we are required to take those measures.  

What to Bring

Required: 

  • Enough food for kitty's entire stay.  If it's a long term stay, you can always order food online and have it shipped to the Hotel  
  • Litter box and litter for stays of 2 nights or less (our alternative to instituting a 2-night minimum stay facility wide)

Recommended:  

  • Kitty's favorite bedding from home (smells like home = good!)
  • A shirt worn by kitty's favorite human 
  • Toys (try to avoid tiny toys as they often get swatted outside their room under the door)
  • Treats 

Not Recommended:  

  • Large cat trees unless you're booked in a Grande or Purrsidential Suite 
  • Large area rugs that cover the entire floor 

Long Term Discounts

We offer negotiable discounts and even price matching (accommodations must be comparable) for stays of 30 consecutive days or longer. Rate factors include the number of cats, which size room you prefer, medication charges and how long the stay will be. The agreed upon rate is all inclusive and therefore cannot be combined with any other offers or discounts.  

Last day Charges

We charge reserved days similar to a human hotel where you would not be charged anything for the last day unless you check out after noon.  Check outs after 12pm will incur a $15 afternoon check out fee (per family, not per cat).

Holiday Hours

We will be closed to the public for cat drop off and pick up every Thanksgiving Day, Christmas Day and New Year's Day however, we MAY offer expanded hours (8am-7pm) on the weekends before and after both Thanksgiving and Christmas depending on the year and volume of check ins/outs. If this applies to your cat, you will be informed.    


Hours of Operation

Pick ups and drop offs for boarding will be by appointment only between the following hours:  

 

Monday - Friday:  7:00am - 6:00pm

Saturday - Sunday:  8:00am - 11:00am and 5:00pm - 7:00pm 

***Hours on the weekends after Thanksgiving and Christmas will be expanded to 8am-7pm for your convenience***

 

*We only answer phones during our posted business hours. If it is a weekend when we are here but not open, we will not answer the phones.  Please leave a voicemail for time sensitive matters and we will call you back ASAP.