Prior to boarding, all cats must have valid proof of vaccination on file for Feline Distemper (FVRCP) and Rabies from a licensed veterinarian. The veterinarian's receipt or printout may be emailed to us (firstname.lastname@example.org), faxed to us (719-425-2593), uploaded to the pet's profile prior to boarding (please inform us you've done so), or it may be presented at check-in. If your kitty is too elderly for vaccinations, please have your veterinarian email us directly with a waiver.
A deposit of 50% of the boarding stay must be paid within 7 days of your reservation being accepted. You may either pay the deposit online, or call 719-602-6081 to provide credit card payment. **Please note for multi-cat reservations** the system treats each reservation individually (even if they're sharing a room), so you will see a separate deposit email for each cat.
If we receive a reservation request less than one week from the first day of your cat's stay, our staff will accept AND confirm the reservation as long as we have room. For requests received MORE than one week out, our staff will accept the reservation (provided we have room of course) and then follow up with an email asking for your confirmation one week prior to the start date to keep the reservation.
We recommend calling first to confirm availability before booking around the holidays.
For NON-holiday reservations...
For HOLIDAY stays...
What are the "holidays"? If any one of your reservation's days includes the following dates, holiday cancellation standards apply:
In consideration of our other guests, we require that your cat arrives at the hotel flea and mite free. We will treat for fleas and ear mites if we notice any sign, which will incur a $25 fee. If you have any concerns, please treat at least 48 hours prior to checking into Catagonia.
Because it's so important not to subject any pet to a sudden diet change, we ask that each cat arrives with enough food to last them their entire stay. You can provide detailed feeding instructions in the customer portal under each animal's tab, and yes, we'll take the time to mix in wet food etc. if that's what he/she is used to! If we run out of owner provided food however, there will be a $2 charge per feeding (per cat) of facility provided food.
While it is common for stressed kitties to eat less than they normally do at home, some cats may react by eating MORE than they normally would. Please plan accordingly and bring more than enough food.
We offer 10% off boarding (retail and all grooming services excluded) to members (and dependents) currently serving on Active Duty, Reserve or Guard, as well as 20-year Retirees who can present a valid CAC or Retiree ID Card. The military discount does not apply to IRR, parents of military members or boyfriends/girlfriends of military members, and the cat must belong to the qualifying military member for the discount to apply.
All cats must be believed by their humans to be symptom free at the time of check in, and not to have had exposure to any communicable diseases within a 30-day period prior to check-in. These diseases include, but are not limited to, rabies and upper respiratory infection (URI). Some common symptoms of URI are sneezing, cough, nasal discharge, ocular discharge, gagging, fever and/or loss of or decreased appetite.
If your cat is found to have any of the above symptoms, they may be put in isolation so to protect against the spread of disease in the facility, and may be transported to the veterinarian on file at owner's expense. We go to great lengths to prevent the spread of illnesses in the facility (scrubs, gloves, shoe covers or shoe bleach baths etc), so the Isolation Fee is $7 per day that we are required to take those measures.
We offer negotiable discounts and even price matching (accommodations must be comparable) for stays of 30 consecutive days or longer. Factors include the number of cats, which size room you prefer, and how long the stay will be. The agreed upon rate is all inclusive and therefore cannot be combined with any other offers or discounts.
We charge reserved days similar to a human hotel where you would not be charged anything for the last day unless you check out after noon. Check outs after 12pm will incur a $15 afternoon check out fee.
We will be closed to the public for cat drop off and pick up every Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year's Day.
Pick ups and drop offs will be by appointment only between the following hours:
Monday - Friday: 7:00am - 6:00pm
Saturday: 8:00am - 11:00am
Sunday: 5:00pm - 8pm
*We typically only answer phones and return voicemails/emails during our posted business hours, even on weekends.
*Please note there will be a minimum $15 fee per cat for any pick up or drop off that goes past our posted business hours.